1. Technical Support: Experience in providing technical assistance to end-users for hardware, software, and network issues.
2. Troubleshooting: Ability to diagnose and resolve technical problems promptly.
3. Customer Service: Strong customer service skills to handle user inquiries and ensure customer satisfaction.
4. Hardware Knowledge: Understanding of computer hardware components and peripherals.
5. Software Knowledge: Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
6. Network Administration: Basic knowledge of network configurations, IP addressing, and network troubleshooting.
7. Security Awareness: Understanding of cybersecurity best practices and data protection measures.
8. Documentation: Ability to maintain accurate records and documentation of support activities.
9. Communication: Effective verbal and written communication skills to convey technical information.
10. Adaptability: Ability to adapt to new technologies and learn new skills as needed.
1. AWS Services: Proficient in AWS services such as EC2, S3, RDS, IAM, VPC, CloudFormation, CloudWatch, etc.
2. Troubleshooting: Ability to diagnose and resolve technical issues related to AWS infrastructure.
3. Networking: Understanding of networking concepts, including TCP/IP, DNS, VPN, and routing.
4. Security: Knowledge of AWS security best practices, IAM policies, and encryption methods.
5. Scripting: Familiarity with scripting languages like Python, PowerShell, or Bash for automation tasks.
6. Monitoring: Experience with monitoring tools like CloudWatch, Grafana, or Prometheus for performance analysis.
7. DevOps: Understanding of DevOps principles and experience with CI/CD pipelines, Git, and Jenkins.
8. Database Management: Knowledge of database technologies like MySQL, PostgreSQL, or DynamoDB.
9. Communication: Strong communication skills to interact with clients and team members effectively.
10. Problem-solving: Ability to troubleshoot complex issues and provide timely solutions.
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